Terms & Conditions

Pro Garden Projects Ltd – Terms and Conditions for Garden maintenance work


1.1 “Client” means the individual or organisation who buys or agrees to buy Goods or Services from the Contractor.

1.2 “Contractor” means the person or company detailed in the Quotation.

1.3 “Contract” means the contract between the Contractor and the Client for the purchase of Goods and Services comprising the Quotation and these Terms and Conditions.

1.4 “Goods” means the articles that the Client agrees to buy from the Contractor.

1.5 “Services” means the provision of landscape maintenance services by the Contractor.

1.6 “Site” means the site where the Services will be performed.

1.6 “Terms and Conditions” means the terms and conditions set out herein.

1.7 “Quotation” means the Contractor’s written quotation for the Contract work to which these Terms and Conditions apply.


2.1 Where this Contract is entered into by a consumer, nothing in these Terms and Conditions shall affect the Client’s statutory rights as a consumer.

2.2 No variation to this Contract shall be binding on the parties unless made in writing and signed on behalf of both parties.


3.1 The Client agrees to pay the Contractor the Contract price together with any VAT properly chargeable upon the Contract price.

3.2 Unless otherwise stated in the Quotation/specification or otherwise agreed between the parties, the Contractor will invoice the Client for work completed on a per visit basis in arrears. Unless otherwise stated in the Quotation/estimate or otherwise agreed by the parties, payment shall be made on receipt of each invoice and within the invoice due date.

3.3 The Contractor reserves its right to charge interest at the rate of 12% per annum above the base rate of the Bank of England on all outstanding sums from the due date until payment. Where any payment is outstanding, without prejudice to such other rights and remedies as may be available, the Contractor shall not be obliged to provide any further Goods or Services whatsoever to the Client and shall be entitled to cancel the Contract with immediate effect.

3.4 Quotations/specifications shall be open for acceptance during the period set out in the Quotation.

3.5 If a visit is cancelled with less than 24 hours notice the contractor reserves the right to invoice for the full amount

3.6 If a cancelled visit results in an additional amount of time being spent by the contractor on the following visit the contractor reserves the right to charge an additional fee


The Contractor

4.1 The Contractor will carry out and complete the work detailed in the contract/Specification in a good and workmanlike manner.

4.2 The Contractor will carry out the work while soil and weather conditions are suitable for the relevant operations.

4.3 The Contractor will use only machinery and tools suitable for the Site conditions and the work to be carried out.

4.4 The Contractor will have in force all necessary insurances to undertake the work

The Client

4.5 The client will allow access to the property making sure that access gates are not locked and entry routes are clear

4.6 The client will notify the contractor at least 24 hours before the visit if they wish to cancel. If this is done verbally the client may request a confirmation email.


5.1 The Contractor will take all reasonable steps to minimise environmental disturbance, nuisance and pollution. Noise may however be unavoidable due to the operation of machinery.

5.2 The Contractor will carry out a Site risk assessment and will ensure that all applicable health and safety regulations are met. The Contractor will make arrangements for staff welfare facilities unless otherwise agreed with the Client.


6.1. Unless specified in the quotation the contractor is not obliged to remove any waste from site

6.2 If excess waste is required to be removed the contractor reserves the right to charge additionally


7.1 Acceptance of the quotation will be deemed to be acceptance of these terms and conditions


8.1 Termination of the services can be made at any time without prosecution provided that all payments are up to date

8.2 Termination of the service needs to be made in writing or digital alternatives such as email, whatsapp or text

8.3 If it is not possible to cancel in writing the client must request a confirmation of cancellation from the contractor

8.4 Without a cancelation confirmation from the contractor the service will resume and the contractor will still request payment


9.1 Complaints about any unsatisfactory matters must be reported to the contractor within 24 hours of the service.

9.2 Complaints or disputes about payments due to a complaint will be rejected completely if the complaint wasn’t made within the first 24 hours of the service being completed