What happens when you contact us?

So what happens when you contact us?

There are many ways to contact us. Via phone, email, our social media channels such as Facebook or Instagram or maybe even the contact form at the bottom of this page. However you contact us, there will more often than not be a phone call involved as we like to speak to people.

We will take some details about the job in hand, yourself and the address.
We’ll make an appointment date and time thats convenient
On the day we will call you half an hour before the appointment to make sure that everything is ok, but most importantly WE WILL TURN UP
We will take details/measurments etc
If needed we can bring our sample packs for you to view products in your own home at your leisure

From there there will be 1 of 2 things that happen

For Smaller Jobs

For smaller jobs such as maintenance jobs, grass cuts, hedge trimming

We will offer up a no obligation quotation there and then
Its over to you, you don’t need to decide on the spot
If required this can be put into writing
Once you’ve decided you’re happy with the price we’ll book you in

For Larger Jobs

For larger jobs such as landscaping projects where materials are required or commercial maintenance contracts where a large amount of services need building into a quotation

We will head back to the office with our info
Once we have calculated a price we will call you (usually within 2 working days)
We will run through everything verbally
We can send out a written quotation if requested
Once you’re happy we will put a payment schedule in place for you
We will send this to you to check and sign
We will then invoice for an agreed deposit for the works
Thats it, you’ll be in our diary